As the leader of Cinnabon, Inc., the maker of World Famous Cinnamon Rolls, Kat Cole is used to seeing people smile while enjoying their indulgent treats. But her experience on the hit CBS series, “Undercover Boss,” helped her clearly see just how many dedicated and talented employees are helping to propel Cinnabon® as a brand. Cole’s journey will unfold on national television as she takes a thorough look inside Cinnabon Friday, November 16, at 8 p.m. Eastern/7 Central.

“Being with the brand for almost two years, I wanted to go undercover to talk to our employees about what they are dealing with day to day and how the changes our team has made have impacted them, our brand and our guests,” Cole says. “This was a unique opportunity to do that without being recognized. I walked away incredibly proud of our brand and with an even deeper understanding and appreciation for the unsung heroes throughout the Cinnabon system.”

Cole’s decision to participate in “Undercover Boss” fits well with her hands-on leadership style. She regularly visits bakeries around the world, often surprising employees as she rolls up her sleeves to work alongside them on all sides of the business. She became president of the company in 2011 and since then has become known for her intense and collaborative leadership style. At age 34, Cole is the youngest “boss” to be featured on the show.

She and other Cinnabon leaders will take what Cole learned and continue to build on the experience. Jobs that she participated in during the show include bakery cashier, machine operator, coffee host and bakery manager. As a result of “Undercover Boss,” several company-wide initiatives have been put into place, such as more efforts toward multicultural marketing, engaging employees in local fundraising efforts and a greater emphasis on product sampling.

Each week, the Emmy Award-winning “Undercover Boss,” which is just starting its fourth season, follows a different executive as he or she leaves the comfort of the corner office for an undercover mission to examine the inner workings of the company. While working alongside their employees, they see the effects their decisions have on others and where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering and rewarding the unsung heroes who make their companies run.

Be Sociable, Share!
Caron Golden


Founder of premier organization of personal chefs inspires students to follow their dreams of culinary entrepreneurship.

Candy Wallace, executive director of the American Personal & Private Chef Association (APPCA), today was recognized by Sullivan University’s National Center for Hospitality Studies as its 33rd Distinguished Guest Chef.

No Comments »

No comments yet.

RSS feed for comments on this post. TrackBack URL

Leave a comment